Terms & Conditions

Overview

This website is operated by Estella Bartlett. Throughout the site, the terms “we”, “us” and “our” refer to Estella Bartlett. Estella Bartlett offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness And Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; © to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Estella Bartlett, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Estella Bartlett and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 21 Risborough Street, London, SE1 0HG.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about the Terms of Service should be sent to us by email at hello@estellabartlett.com or by post to the address below:

Estella Bartlett Limited
Unit 1, 9 Bell Yard Mews
Bermondsey
SE1 3UY
United Kingdom

Company Registration number: 08109884. Registered in England & Wales. VAT registration number: GB 144162730

Promotion and Discount Terms

Occasionally, Estella Bartlett will offer promotional codes at points of sale. Estella Bartlett has the right to further reduce its products and are unable to refund the difference to customers.

Please note that the below terms apply:

Offers and discount codes can only be redeemed against any order placed on www.https://estellabartlett.com.
The discount code cannot be combined with any other discount codes.
Some product restrictions may apply.
To receive your birthday code, please ensure you are signed up to our loyalty programme.
Offers cannot be applied retrospectively to previous orders.
Promotions are only available at https://estellabartlett.com and is not valid in any Estella Bartlett stockists.
Estella Bartlett reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
Refunds will take into account the discount.
If you purchase something within a Gift With Purchase promotion and you wish to return it, you will also need to return the gift you received if it falls below the Gift With Purchase threshold.
Offer does not include delivery charges or gift wrap.
These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

E-Gift Card Terms and Conditions

The e-gift card can only be redeemed against products at Estellabartlett.com in the currency the e-gift card was purchased in.
The e-gift card is not valid at any of our stockists.
The e-gift card has a minimum activation value of £10 and maximum value of £200.
Once the e-gift card has been purchased, the amount loaded onto the e-gift card cannot be changed.
The e-gift card can be used more than once until there is a balance of £0 left on the card.
More than one e-gift card can be used towards a purchase.
An e-gift card cannot be used to purchase another e-gift card.
Promo codes cannot be used to purchase an e-gift card.
The e-gift card can be used alongside a promo code towards a purchase.
The e-gift card balance can be applied to the final total in checkout (including taxes and shipping).
When purchasing an e-gift card, tax is not charged. When using the e-gift card to pay for an order, tax is then charged for.
A debit or credit card may be used in conjunction with the e-gift card when the order total is higher than the balance of the e-gift card.
The balance will be refunded onto the e-gift card when an order using the e-gift card only is returned.
If payment for an order used both an e-gift card and credit/debit card, the total refunded amount will be loaded back on to the e-gift card with the remaining amount being refunded to the credit/debit card. We are unable to accept returns for earrings unless faulty. For more information, please contact our Customer Service team here.
The e-gift card will be emailed to the email address provided at checkout.
The e-gift card is valid for 12 months from the date of purchase.
Estella Bartlett is not responsible if an e-gift card gets lost or used without permission.
The customer has the right to cancel their e-gift card within 14 days of purchase if none of the balance has been used.
Estella Bartlett reserves the right to amend these terms and conditions at any time, including the cancellation of the e-gift card if deemed necessary.
These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

Klarna Terms and Conditions

In cooperation with Klarna, Estella Bartlett offers the following payment options: (1) pay later in 30 days, (2) pay later in 3 instalments.
You will receive an email from Klarna within 2 days of purchase outlining payment instructions (as well as your usual Estella Bartlett confirmation email). If you selected the 30-day payment plan, you will have 30 days to complete the payment; if you selected the instalment plan, you will pay your first instalment on the day you placed your order, followed by an instalment at 30 days and, finally, 60 days (note: this is only eligible in the UK).
To place an order via Klarna, simply: (1) select Klarna as your payment option at checkout, (2) enter the required information and know immediately if your purchase has been accepted, (3) receive a confirmation email detailing your purchase, due date(s), and other relevant information, (4) contact Estella Bartlett hello@estellabartlett.com or Klarna customer service at any time with questions about your purchase, or see Klarna’s FAQs here.
If you wish to return items from an order paid for via Klarna, and your payment due date is near, we recommend marking the item as returned in the Klarna portal here. (note: we do not accept returns of earrings due to hygiene reasons.
Your right to return items isn’t affected by the payment period, and you’ll only have to pay for the items that you keep.
Once your return has been completed by Estella Bartlett, you’ll get an updated invoice from Klarna.
You will receive your refund from Klarna within 5-7 working days to your chosen account.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement and Klarna’s Buyer Protection.
No card details are transferred to or held by Estella Bartlett. All transactions take place by connections secured with the latest industry standard security protocols.
Further information and Klarna’s terms and condition can be found here. General information on Klarna can be found here.

Clearpay Terms and Conditions

What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

What is Clearpay?

Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account.

Then complete your order!

Where can I use Clearpay?

Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

New Customer Discount Code Terms and Conditions

Code is eligible for first time customers only.
Code cannot be used in conjunction with other offers or rewards points.
Code is eligible for full price items only.
Code is valid for 30 days from the day of email subscription / issue.
Offer is non-transferable, non-exchangeable and not valid on previous orders.
Items purchased are for personal, non-commercial use and cannot be re-sold or commercialised in any way.
In the event of unforeseen circumstances, the promoter reserves the right (a) to substitute alternative gifts of equivalent or greater value, and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

Free Gold-Plated Knot Necklace Terms and Conditions

Offer valid exclusively online from Monday 21^st October 2024 12pm BST until Friday 1^st November 2024 12pm BST.
Offer exclusively available on orders totalling £30 or over.
Limited units available; promotion is valid whilst stocks last.
No promotional code is needed; your free gift will automatically be added to your cart once the total is over £30.
Offer is non-transferable, non-exchangeable and not valid on previous purchases.
Items purchased are for personal non-commercial use and cannot be resold or commercialised in any way.
Estella Bartlett reserves the right to (a) cancel this offer at any time (b) refuse to allow any individual to participate (c) amend these terms and conditions.
Estella Bartlett will only accept returns of the products complete with the accompanying gift with purchase.
If part of an order is returned, which takes the order total below £30, Estella Bartlett will only accept returns of the products complete with the accompanying gift with purchase.

Air and Grace x EB Competition Terms and Conditions

Win a pair of Air and Grace shoes worth up to £200 and an Estella Bartlett advent calendar in either gold or silver plating.
Entries close on 25th November 2024 at 10am GMT and are open to UK residents only.
The winner will be contacted via email by 26/11/2024 and will have until 02/11/2024 to claim their prize.
The voucher can only be redeemed online at estellabartlett.com and cannot be used in conjunction with other offers or rewards points.
In the event of unforeseen circumstances, the promoter reserves the right (a) to substitute alternative gifts of equivalent or greater value, and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.