FAQs

I’ve subscribed to the newsletter, but I haven’t received my 10% welcome discount code.

  • Once you’ve subscribed to the EB newsletter you will receive an initial welcome email followed by an email containing your 10% welcome discount code. This typically takes 15-20 minutes to arrive in your inbox but please also check your spam folder in case it has been sent there! If you still haven’t received it, please contact our customer service team at hello@estellabartlett.com who will be happy to help.

Where is my order? / Can I track my parcel?

  • Our standard delivery and international orders are sent via Royal Mail. Next day delivery orders are sent with DPD. All orders are sent with a trackable service. If you would like to track your order you can do so by logging into your Estella Bartlett account or by contacting our customer service team at hello@estellabartlett.com who will be able to provide you with the relevant tracking information.

How can I return an item?

  • If you’ve changed your mind and would like to return any of the items in your order, you can do so via our online returns portal here up to 28 days after the date of purchase. Unfortunately, we are unable to cover the cost of postage for returned items unless faulty. Due to sanitary reasons, we cannot offer a refund or exchange for earrings once opened, unless faulty.

Can I exchange an item?

  • Unfortunately, we do not offer exchanges on orders. You may return an item(s) to us for a refund and place a new order for the item you wish to receive. Every Estella Bartlett product comes with a one-year guarantee. In the event that your jewellery and leather goods become tarnished or damaged due to a manufacturing fault, we promise to replace the item for free within one year of receipt/purchase. Please contact our Customer Service team here for more information.

Can I cancel or amend my order?

  • If you would like to change anything about your order (such as the billing or shipping address) or would like to cancel it altogether, please contact our customer service team as soon as possible. We will do our best to accommodate any requests but unfortunately once an order has been packed by our warehouse it will no longer be possible to amend. Once you have received your order, you can process a return via our returns portal here.

International orders/Custom duties

  • We deliver globally so our online treasures can reach you wherever you are in the world. For more information on delivery costs and timeframes please visit our Delivery and Returns page here. Orders may be subject to Import or Custom charges when arriving to the country’s destination. These charges are to be paid by the customer; however, we can reimburse these costs once paid. Please email our Customer Service team at hello@estellabartlett.com for more information.

Do you offer gift packaging?

  • We do offer gift packaging for making your gifts that extra bit special. Simply tick the ‘Add Gift Packaging’ option at checkout and enter your gift message (if you would like to include a gift note). Please note, only one gift note will be included with your order. To purchase additional gift bags, please click here.

What is Estella Bartlett jewellery made of?

  • All our jewellery is composed of recycled brass and flash plated with either 18kt rose gold, 14kt yellow gold or 925 sterling silver. Our jewellery is compiled in accordance with REACH, a regulation of the European Union that was adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals.

How can I pay?

  • We accept debit and credit cards (including Amex, Mastercard, Visa Debit, Visa Delta, Visa Electron, Maestro, Solo and Maestro), PayPal and Shopify Payments (including Apple Pay, Google Pay, Amazon).