I’ve subscribed to the newsletter, but I haven’t received my 15% welcome discount code.

  • Once you’ve subscribed to the EB newsletter you will receive an initial welcome email followed by an email containing your 15% welcome discount code. This typically takes 15-20 minutes to arrive in your inbox but please also check your spam folder in case it has been sent there! If you still haven’t received it, please contact our customer service team at hello@estellabartlett.com who will be happy to help.

Where is my order? / Can I track my parcel?

  • Our standard delivery and international orders are sent via Royal Mail. Next day delivery orders are sent with DPD. All orders are sent with a trackable service. If you would like to track your order you can do so by logging into your Estella Bartlett account or by contacting our customer service team at hello@estellabartlett.com who will be able to provide you with the relevant tracking information.

How can I return an item?

  • If you’ve changed your mind and would like to return any of the items in your order, you have up to 30 days from the date of purchase. For more information on how to return an item(s) please click here. Unfortunately, we are unable to cover the cost of postage for returned items unless faulty. Due to sanitary reasons, we cannot offer a refund or exchange for earrings once opened, unless faulty.

Can I exchange an item?

  • Unfortunately, we do not offer exchanges on orders. You may return an item(s) to us for a refund and place a new order for the item you wish to receive. Every Estella Bartlett product comes with a one-year guarantee. In the event that your jewellery and leather goods become tarnished or damaged due to a manufacturing fault, we promise to replace the item for free within one year of receipt/purchase. Please contact our Customer Service team here for more information.

Can I cancel or amend my order?

  • If you would like to change anything about your order (such as the billing or shipping address) or would like to cancel it altogether, please contact our customer service team as soon as possible. We will do our best to accommodate any requests but unfortunately once an order has been packed by our warehouse it will no longer be possible to amend. Once you have received your order, you can process a return via our returns portal here.

International orders/Custom duties

  • We deliver globally so our online treasures can reach you wherever you are in the world. For more information on delivery costs and timeframes please visit our Delivery and Returns page here. Orders may be subject to Import or Custom charges when arriving to the country’s destination. These charges are to be paid by the customer; however, we can reimburse these costs once paid. Please email our Customer Service team at hello@estellabartlett.com for more information.

Do you offer gift packaging?

  • We do offer gift packaging for making your gifts that extra bit special. Simply tick the ‘Add Gift Packaging’ option at checkout and enter your gift message (if you would like to include a gift note). Please note, only one gift note will be included with your order. To purchase additional gift bags, please click here.

What is Estella Bartlett jewellery made of?

  • All our jewellery is composed of recycled brass and flash plated with either 18kt rose gold, 14kt yellow gold or 925 sterling silver. Our jewellery is compiled in accordance with REACH, a regulation of the European Union that was adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals.

How can I pay?

  • We accept debit and credit cards (including Amex, Mastercard, Visa Debit, Visa Delta, Visa Electron, Maestro, Solo and Maestro), PayPal and Shopify Payments (including Apple Pay, Google Pay, Amazon).

What is EB Rewards?

  • EB rewards is our way of treating you! When you join, you can earn points from activities such as placing an order and referring a friend. By earning points, you can redeem them against future purchases. A real treat if you ask us!

How to join EB Rewards?

  • You can join by simply creating an account with us here.

How do I earn points?

  • You can earn points through many ways such as placing an order, referring a friend and even following us on Instagram. Check out the EB Rewards dashboard to find out more ways you can earn points.

How do I redeem points?

  • At checkout, there will be an option to use points and how much you would like to redeem on your purchase.

How do I view my points?

  • You can see how many points you have by signing into your account and viewing your dashboard here.

How much are points worth?

  • For every 100 points, you can save £5 off your order.

How do I refer a friend?

  • Thank you so much for sharing us with your friends! We really appreciate it.

    You can refer a friend by signing into your account here and going to the Refer a Friend page. You can then enter your friend’s email; press send and start saving.

    A referral is successful when a friend placed their first order. Don’t worry, we will notify you for each successful referral and points will be automatically credited to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Will I receive points for purchases I made prior to creating my EB Rewards account?

  • You will only receive points for purchases made after creating your EB Rewards account. Make sure to create an account before placing an order so you can receive points!

Can I return my order if I redeemed rewards points for a discount?

  • Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your EB Rewards account.

I've earned points with my last purchase, but now I want to return it. What will happen to my reward?

  • If you choose to redeem points towards a purchase and later decide to return that item, your points will be credited back to your EB Rewards account. For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded on your original payment method and the £10 reward credit will be added back to your EB Rewards account