We’re not satisfied unless you’re 100% happy with your Estella Bartlett purchase and our returns process could not be easier. We can issue a refund on unused and unworn items (excluding earrings, unless faulty, customised packaging and customised jewellery) that are returned within 30 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please ensure you add your order number to the package so we know who to refund when we receive it.
The cost of postage to return the item(s) back to us is the customer’s responsibility, please ensure you request proof of purchase and keep this safe. Refunds will be processed within 14 days of receiving your return, via the same method you used to pay.
If you would like to process a return, please follow these steps:
1. Download the returns form HERE
2. Print out the returns forms and fill out the correct details
3. Include the form and item(s) you wish to return inside a parcel
4. Post the parcel to our returns address which can be found on the returns form or here:
Estella Bartlett Returns Department
38a Fourth Way
Wembley
HA9 0LH
London
United Kingdom
If you do not have a printer at home, please email us the completed return form and write down the order number on your package instead.
We strongly recommend sending the return with a tracked service for peace of mind. The cost of posting the return is the customer’s responsibility unless the item(s) is faulty.
You can always contact us for any return questions at hello@estellabartlett.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at hello@estellabartlett.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and attach an image/video showing proof of fault.
Exceptions / non-returnable items
Due to hygiene reasons we cannot accept a return of any earrings (regardless of if they have been worn). We also do not accept returns for any used or worn items.
Unfortunately, we cannot accept returns on gift cards.
Delivery charges, customised jewellery and personalised packaging are also non-refundable.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
Unfortunately we are unable to accomodate for exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and they must be sent back to us within 14 days of letting us know you're sending the item back. Please include your order number on the return so we know who to refund. We will refund you within 14 days of receiving the item back at our warehouse, via the same method you used to pay. The cost of postage to return the item(s) back to us is the customer’s responsibility, please ensure you request proof of purchase and keep this safe.
If you are in the EU, you can request a cancellation here. If you're not in the EU, please follow the Delivery & Returns instructions here.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@estellabartlett.com.