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Delivery & Returns

EXTENDED CHRISTMAS RETURNS POLICY

To make Christmas shopping even easier, we will be extending our returns policy; any purchases made between 15th November and 24th December 2020 can be returned until 22nd January 2021. As usual, items must be returned in their original condition with proof of purchase.

CHRISTMAS LAST POSTING DATES  

Our office will be closing for Christmas, any orders placed after 3pm on 23rd December 2020 will be processed and dispatched on Tuesday 29th December 2020. To ensure you receive your package in time for Christmas gifting, please check your final order date below (please note orders placed before 3pm will be dispatched on the same day).

Friday | 4 December

Australia, New Zealand

Wednesday | 9 December

Africa, Asia, Caribbean, Central and
South America, Far and Middle East

Thursday | 10 December

Canada, Cyprus, Malta

Friday | 11 December

Greece, Finland, Italy, Sweden, Eastern Europe (except Slovakia), USA and Turkey

Wednesday | 16 December

Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland

Friday | 18 December

Belgium, France, Ireland, Luxembourg

Monday | 21 December

Standard UK Delivery

Wednesday | 23 December

UK Next Working Day Delivery

Delivery

Orders placed before 3pm will be dispatched on the same day.

FREE UK SHIPPING ON ORDERS OVER $40

Free UK Standard Delivery will be applied automatically at checkout.

STANDARD UK DELIVERY

Royal Mail Tracked 48 (3-5 working days) | $2.50

NEXT WORKING DAY*

Royal Mail Special Delivery Guaranteed by 1pm (delivered next working day – excluding weekends and Bank Holidays) | $7.50
Orders must be placed before 3pm Monday to Thursday, orders placed before 3pm Friday will be delivered Monday.

* See HERE for postcodes and exceptions.

EUROPE

International Tracked (5-7 working days) | $10

USA, AUSTRALIA & REST OF WORLD

International Tracked (7-10 working days) | $14

 

PLEASE NOTE: Estella Bartlett can accept no responsibility for packages that are signed for by someone other than the addressee. All international deliveries are sent via Royal Mail International Tracked or Signed For delivery, so please ensure there is a person present at your delivery address to sign for the order. Outside the EU, the customer is responsible for all customs charges. Please note, not all European countries are part of the EU. Non-EU orders are exclusive of VAT. VAT (20%) will be removed from your order at the checkout. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Transactions are processed in Pounds Sterling.

To check on the status of an order, or verify delivery, please call +44 (0)20 7235 7723

 

Gift Wrapping Available

We offer gift wrapping for all our products (excluding hand bags and backpacks). If you wish for your purchases to be gift wrapped, please select this option at the checkout. Please note the printed invoice will be removed for all gift wrapped orders. If you are placing a large order, or you would like only select products to be gift wrapped, please let us know at [email protected], and we will do our best to help.

 

Returns

We’re not satisfied unless you’re 100% happy with your Estella Bartlett purchase. We will issue a refund on unused and unworn items (excluding earrings, unless faulty) returned within 28 days of purchase. You will need to cover the costs of postage for returns, but if the product is faulty we will refund the postage to you. Please ensure you get proof of postage.

We’ll give you a full refund within 14 days of receiving your return, by the same method you used to pay.

TO RETURN AN ITEM: Fill in the return form you received with your delivery and place in the packaging along with the items you wish to send back. We advise that all returns are sent via Recorded Delivery, as we are unable to accept returns unless signed for by a member of Estella Bartlett staff. Return to: Estella Bartlett Returns Department, Unit 18-20 Turnpike Ind Est, Newbury, RG14 2LR

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