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An important message from us regarding COVID-19

Delivery & Returns

An important message regarding coronavirus COVID-19

During this difficult time, the safety of our customers and our staff is our highest priority. As the COVID-19 outbreak evolves, we are taking the necessary precautions to maintain the safety and happiness of our whole community.

Our team are taking care of each other and working from home, practicing social distancing and self isolation as recommended.

Our website continues to be up and running as usual, as we ensure that every delivery takes place. If you have any enquiries or need assistance please contact us at [email protected] and we will respond as soon as we can.

Due to the current situation, we have extended our returns and refunds policy to 40 days online. For information about how our delivery partners are ensuring that risk of infection is reduced to a minimum, please refer to the following links:

UK Standard & International delivery
UK Next Day delivery

Most importantly: stay safe, stay inside and wash your hands. We will continue to check in with our customers, our colleagues, our friends and our families, and we recommend that you do the same.

Love, Estella Bartlett x

 

Delivery

Orders placed before 3pm will be dispatched on the same day.

FREE UK SHIPPING ON ORDERS OVER $40

Free UK Standard Delivery will be applied automatically at checkout.

STANDARD UK DELIVERY

Royal Mail Tracked 48 (3-5 working days) | $2.5

NEXT WORKING DAY*

Courier service (delivered next working day – excluding weekends and Bank Holidays) | $7.50
Orders must be placed before 3pm Monday to Thursday, orders placed before 3pm Friday will be delivered Monday.

* This service is not available for Highlands and Islands.

EUROPE

International Tracked (5-7 working days) | $10

USA, AUSTRALIA & REST OF WORLD

International Tracked (7-10 working days) | $14

 

PLEASE NOTE: Estella Bartlett can accept no responsibility for packages that are signed for by someone other than the addressee. All international deliveries are sent via Royal Mail International Tracked or Signed For delivery, so please ensure there is a person present at your delivery address to sign for the order. Outside the EU, the customer is responsible for all customs charges. Please note, not all European countries are part of the EU. Non-EU orders are exclusive of VAT. VAT (20%) will be removed from your order at the checkout. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Transactions are processed in Pounds Sterling.

To check on the status of an order, or verify delivery, please call +44 (0)20 7235 7723

 

Gift Wrapping Available

We offer gift wrapping for all our products (excluding hand bags and backpacks). If you wish for your purchases to be gift wrapped, please select this option at the checkout. If you are placing a large order, or you would like only select products to be gift wrapped, please let us know at [email protected], and we will do our best to help.

 

Returns

We’re not satisfied unless you’re 100% happy with your Estella Bartlett purchase. We will issue a refund on unused and unworn items (excluding earrings, unless faulty) returned within 28 days of purchase. You will need to cover the costs of postage for returns, but if the product is faulty we will refund the postage to you. Please ensure you get proof of postage.

We’ll give you a full refund within 14 days of receiving your return, by the same method you used to pay.

TO RETURN AN ITEM: Fill in the return form you received with your delivery and place in the packaging along with the items you wish to send back. We advise that all returns are sent via Recorded Delivery, as we are unable to accept returns unless signed for by a member of Estella Bartlett staff. Return to: Estella Bartlett Returns Department, Unit 18-20 Turnpike Ind Est, Newbury, RG14 2LR

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