Delivery & Returns
POSSIBLE DELAYS ON EUROPEAN ORDERS
Please note that due to the new trade deal agreement between the UK and the EU you might experience some delays with your order. Our Customer Services team are in constant communication with our logistic partners to try and minimise the transit time.
As a valued customer of Estella Bartlett, we appreciate these delays are disappointing and we are grateful to all our customers for their continued patience during this period of adjustment.
EXTENDED CHRISTMAS RETURNS POLICY
To make Christmas shopping even easier, we will be extending our returns policy; any purchases made between 15th November and 24th December 2020 can be returned until 22nd January 2021. As usual, items must be returned in their original condition with proof of purchase.
Orders placed before 3pm will be dispatched on the same day.
FREE UK SHIPPING ON ORDERS OVER $40
Free UK Standard Delivery will be applied automatically at checkout.
STANDARD UK DELIVERY
Royal Mail Tracked 48 (3-5 working days) | $2.50
NEXT WORKING DAY*
Royal Mail Special Delivery Guaranteed by 1pm (delivered next working day – excluding weekends and Bank Holidays) | $7.50
Orders must be placed before 3pm Monday to Thursday, orders placed before 3pm Friday will be delivered Monday.
* See HERE for postcodes and exceptions.
International Tracked (5-7 working days) | $10
USA, AUSTRALIA & REST OF WORLD
International Tracked (7-10 working days) | $14
PLEASE NOTE: Estella Bartlett can accept no responsibility for packages that are signed for by someone other than the addressee. All international deliveries are sent via Royal Mail International Tracked or Signed For delivery, so please ensure there is a person present at your delivery address to sign for the order. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Transactions are processed in US Dollar ($).
To check on the status of an order, or verify delivery, please call +44 (0)20 7235 7723
Gift Wrapping Available
We offer gift wrapping for all our products (excluding hand bags and backpacks). If you wish for your purchases to be gift wrapped, please select this option at the checkout. Please note the printed invoice will be removed for all gift wrapped orders. If you are placing a large order, or you would like only select products to be gift wrapped, please let us know at [email protected], and we will do our best to help.
We’re not satisfied unless you’re 100% happy with your Estella Bartlett purchase. We will issue a refund on unused and unworn items (excluding earrings, unless faulty) returned within 28 days of purchase. You will need to cover the costs of postage for returns, but if the product is faulty we will refund the postage to you. Please ensure you get proof of postage.
We’ll give you a full refund within 14 days of receiving your return, by the same method you used to pay.
TO RETURN AN ITEM: Fill in the return form you received with your delivery and place in the packaging along with the items you wish to send back. We advise that all returns are sent via Recorded Delivery, as we are unable to accept returns unless signed for by a member of Estella Bartlett staff. Return to: Estella Bartlett Returns Department, Unit 18-20 Turnpike Ind Est, Newbury, RG14 2LR